The Human Brand

The Human Brand

4.11 - 1251 ratings - Source

Those locked in to long-term wireless contracts flooded support lines with complaints. ... Sprint had the lowest customer service rating in the industry and one of the highest customer churn rates, nearly ... And although Sprint was still facing enormous financial losses, Hesse increased the number of call center employeesanbsp;...

Title:The Human Brand
Author: Chris Malone, Susan T. Fiske
Publisher:John Wiley & Sons - 2013-09-10


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